Coolibah Care has been proudly serving the Peel region for more than 56 years. As a respected not‑for‑profit aged care provider, we deliver residential care, independent living, home care and community services with a strong focus on quality, dignity and person‑centred care.
We are seeking an experienced Admissions & Engagement Manager to lead admissions, customer service and front‑of‑house operations across our Residential and Independent Living services.
This is a key leadership role that supports occupancy, ensures smooth entry pathways, and builds strong relationships with residents, families, referrers and the broader community.
At Coolibah Care', we are committed to providing a supportive and rewarding work environment for our employees.
Purpose‑driven not‑for‑profit organisation with strong community connection
Supportive leadership team and values‑based culture
Opportunity to shape admissions processes and consumer experience
Stable, full‑time leadership role based in Mandurah
Ability to Salary Package up to $18,400 annually tax free
Coolibah Care is an equal opportunity employer. Applicants from diverse backgrounds, such as Indigenous people, people with disabilities or individuals from different cultural backgrounds are encouraged to apply.
Applications for this position are open until a suitable pool of candidates is received. This means the vacancy may close without notice. If you are interested in this position, we highly recommend you applyas soon as possible.
Job Description
About the role
Reporting within our Residential and Independent Living portfolio, this role is responsible for:
End‑to‑end management of admissions and enquiries for residential care and independent living
Oversight of reception, customer service and administration functions
Maintaining waitlists, enquiries, conversions and occupancy reporting
Building and sustaining relationships with hospitals, ACAT, referrers and other partners
Ongoing customer service to those residing in independent living accommodation from enquiry to discharge
Leading and supporting admissions, reception and customer service staff
Ensuring compliance with relevant legislation, standards and organisational policy
Contributing to continuous improvement and a positive consumer experience from first enquiry through to settlement and transition
You will work closely with clinical, operational and finance teams to support safe, efficient and welcoming entry processes for residents and tenants.
About you
You are a confident, organised and people‑focused leader who brings experience in admissions, customer service or community engagement within aged care, health, retirement living or a related service environment.
You can demonstrate:
Proven experience coordinating or leading customer‑facing or administrative teams
Strong understanding of aged care and independent living admissions and entry pathways
Excellent communication, organisational and stakeholder engagement skills
Experience working in regulated environments with strong attention to documentation and compliance
A collaborative, solutions‑focused approach aligned to Coolibah’s values of being Caring, Collaborative and Conscientious
Experience with residential funding components, independent living regulations and sales and marketing activities will be well regarded.
How to apply
If you are passionate about delivering exceptional entry experiences and leading engaged teams in a values‑driven organisation, we encourage you to apply.
Please submit your resume and a short cover letter outlining your suitability for the role
